Keyholder (Full-time)

We are seeking the talents of a Keyholder to contribute to the next chapter of Szane's journey. The position is based in University Village in Seattle, WA.

Your missions will be the following:

• Make the customer the priority of the Appartement;
• Guarantee a personalized welcome to all our customers and optimal customer service;
• Show proactivity, expertise, and passion;
• Direct solutions for both Appartement and web (omnichannel approach);
• Use the various Szane & Octobre communication channels to develop your product knowledge;
• Share your product knowledge and sales techniques with educational skills to both customers and team members;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights;
• Ensure quality concierge service by following the relevant procedures.

• Have a comprehensive view of the floor to ensure an optimal customer experience;
• Be available to all team members through your presence on the floor;
• Lead and empower teams on a daily basis;
• Communicate information necessary for business activities;
• Promote cooperation within the team and between Managers;
• Create group cohesion and mutual support;
• Manage your team by motivating them and creating a positive and harmonious work environment;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing;
• Train new team members;
• Embody your role as a frontline manager by sharing team members' questions with the Managers.

• Ensure teams properly embody the brand (Dress code/Attitude);
• Maintain the Appartement's appearance;
• Participate in new collection implementation and training;
• Ensure merchandising standards are maintained throughout the day;
• Follow fashion trends and monitor competitors.

• Plan and organize store activity (daily schedule);
• Master Szane policies, standards, and procedures;
• Apply and enforce operational processes, particularly point of sale management (opening and closing);
• Manage specific processes (returns, exchanges, order pick-ups);
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience;
• Ensure the safety of people and property;
• Prevent inventory shrinkage.