Service Manager

Stoops-Freightliner

Minocqua, Wisconsin, United States

Minocqua, Wisconsin, United States

Über

Lead the Shop. Drive Performance. Build the Team. Truck Country, a division of McCoy Group, is looking for a Service Manager to take full ownership of our service department operations. This is a high-impact leadership role responsible for driving profitability, technician performance, customer satisfaction, and team development. If you thrive in a fast-paced dealership or fleet environment and know how to balance people leadership with operational results-this is your next move. W hat You'll Do
Lead and develop a team of Shop Foremen, Service Advisors, and Diesel Technicians
Drive shop performance, maintaining 96%+ technician efficiency and minimizing comebacks
Partner with leadership to execute business plans and grow service department revenue
Build and maintain strong customer relationships, including resolving concerns and generating new business
Collaborate with recruiting to attract and retain top technician talent
Oversee employee development, training progress, and performance evaluations
Ensure a clean, safe, and well-maintained shop environment
Monitor tools, equipment, and operational readiness
Uphold company standards
What We're Looking For
Proven leadership experience in a dealership or fleet service environment
Minimum 4+ years of supervisory experience
Strong understanding of heavy-duty truck service operations
Ability to lead teams, drive accountability, and improve performance metrics
Excellent communication skills with customers, employees, and leadership
Highly organized with the ability to manage multiple priorities under pressure
Team-oriented mindset with a focus on employee growth and retention
Basic Qualifications
High school diploma or GED required
Combination of relevant diesel industry experience and training
Ability to travel as needed
Valid driver's license
Work Environment
Mix of indoor and shop environments with exposure to noise, dust, and equipment
Physical requirements include occasional lifting (up to 50 lbs) and active movement throughout the shop
Regular onsite presence required
Why Join Truck Country?
Be part of a growing, stable organization with strong industry reputation
Opportunity to lead and shape a high-performing service team
Competitive compensation and benefits package
Ongoing training and career development
Ready to Lead? Apply today and take ownership of a critical operation that keeps our customers-and their businesses-moving.
Truck Country / Stoops Freightliner-Western Star
is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.
Truck Country / Stoops Freightliner-Western Star
is part of McCoy Group, Inc., a family-owned organization founded in 1958 by Robert McCoy in Shullsburg, Wisconsin. Today, the company continues to operate under the leadership of the McCoy family.
McCoy Group, Inc.
and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Minocqua, Wisconsin, United States

Sprachkenntnisse

English

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