Lead Host

Cooper's Hawk Winery and Restaurants

Naples, Florida, United States

Naples, Florida, United States

Über

The Lead Host plays a key role in creating a seamless and welcoming dining experience. By thoughtfully managing reservations and walk-in guests, the Lead Host helps maintain smooth flow throughout the dining room. Clear, consistent communication within the Host team is essential to ensuring every guest feels welcomed, cared for, and set up for an exceptional experience from the moment they arriveWhat You Will Get* 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events* Monthly Wine Tastings for Two* Medical, Dental, Vision, and Telehealth* 401k with Company Match* Paid Time Off and Flexible Schedules* Early Pay Access* Wellness and Mental Health Support* Wine and Culinary Education* Career Growth Flight Plan* Team Member Rewards, Milestone Recognition, and Referral BonusesHow You Will SucceedShow Up Ready: Come Prepared, stay sharp, and start strong.* Welcome all Wine Club Members and Guests to Cooper's Hawk and greet them with Gracious Hospitality* Execute professional and informed phone skills when answering guest phone calls/inquiries* Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook* Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines* Plan the seating of the dining room by managing the reservation and walk-in list.Own What You See: Take Responsibility, jump in, and do what needs to be done.* Support the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic* Drives sense of urgency and guest counts* Efficiently reset tables and seat guests* Assists with the duties of support team as needed to maintain service effectiveness and efficiency* Ensures standards are being met through the shiftStay in Sync: Communicate often, move with your team, and keep service flowing.* Serves as a liaison between Host Stand and Managers* Recommends wait times for manager's approval* Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience Make It Personal: Be genuine, listen well, and tailor each experience.* Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner;* Educate Guest on Barrel Reserve wine while escorting to the tableAdd a Touch: Go beyond the expected to create memorable moments.* Perform other duties as assigned* Complete necessary side work during non-busy hours* Manage special seating requests of guests consistent with table availabilityWhat You Will Bring* Represent Cooper's Hawk Values* At least 18 years of age* Thrives in a team-based environment* A genuine love for hospitality and desire to create unforgettable experiences* Comfort in a fast-paced environment with strong multitasking skills* Ability to lift and carry up to 40 lbs and stand for extended periods* Ability to exert fast-paced mobility for periods of up to 6 hours in length* Team spirit and clear communication* Willingness to work flexible shifts and schedules, inclusive of weekends and some holidays* Ability to read, write and understand EnglishCooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.Cooper's Hawk is an equal opportunity employer.
All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.About UsCooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

Naples, Florida, United States

Sprachkenntnisse

English

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