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We are seeking a Retail Performance Manager who is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. Amplifon's recognition as a "Top Employer 2026" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute demonstrates the close tie between our purpose – helping people rediscover all the emotions of sound – and the success employees can experience here. As a Retail Performance Manager, you'll be responsible for leading and coordinating Retail Excellence (REX) performance initiatives across the Americas Region, which includes the US, Canada, and LATAM. This role partners closely with Business Units across the region to optimize store productivity, harmonize performance KPIs, and align forecasting methodologies. The position requires strong analytical capabilities to understand business key insights, an ability to work cross-functionally across teams, ensure consistent performance frameworks, and drive adoption of Retail Excellence principles. Key Responsibilities: Performance Analysis & Insights: Analyze store performance data, including sales metrics, customer feedback, and operational KPIs. Use statistical methods and analytical tools to extract actionable insights. Schedule Optimization: Review store schedules and collaborate with BUs to implement routines and actions that improve related KPIs. Sales Forecasting Harmonization: Partner with BUs and Regional Finance to develop harmonized sales forecasting procedures aligned with Global Commercial Planning initiatives. KPI Harmonization: Collaborate with Global and Regional Data teams, and REX/Marketing teams to coordinate KPI harmonization efforts. Productivity Reporting: Implement detailed productivity reports per HCP to monitor performance and support functions such as Training, HR, and Sales. Qualifications in this role include, but are not limited to: Master's degree in Economics, Engineering, Statistics, or a related field
10+ years of experience in analytical, commercial, or performance-driven roles within a corporate environment
Strong business acumen with demonstrated ability to connect data-driven insights to operational and strategic implications
Ability to interpret complex data and evaluate performance measures (KPIs).
Strong knowledge of Power BI; advanced skills with Excel and Microsoft PowerPoint.
Comfortable working with cross-functional teams and acting as a change agent.
Preferred Experience and Skills: Familiarity with Oracle, DataIQ, or Tabular models
Ability to influence without direct authority and guide discussions across varied stakeholder groups
Strong collaboration skills with comfort navigating ambiguity, change, and competing priorities
Compensation: Based on qualifications we anticipate the hiring range will be $115,000-$130,000 with bonus potential. Hybrid Work: We require team members to be in the office three days per week, offering flexibility while fostering in-person collaboration. Benefits Offered: Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family
Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement
Tuition reimbursement and Employee assistance program for employees & family
Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support
Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more.
Additional specialized training for career development
Reimbursement for transportation (ex. parking downtown, bus or train)
About Us: Amplifon, the global leader in the hearing care retail market and headquartered in Milan, Italy, empowers people to rediscover all the emotions of sound. We operate under three regions in EMEA, Americas, and APAC with a global presence in 25 countries and 20,300 employees worldwide. Amplifon Americas is regionally headquartered in Minneapolis, MN and supports operations in Canada, Latin America, and the United States. We are a parent company to Amplifon Canada and Miracle-Ear, our retail hearing care divisions, and Amplifon Hearing Health Care, our hearing care insurance division, bridging both industries to provide comprehensive solutions for hearing well-being. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. #AmplifonAmericas #AmpUpYourCareer
Sprachkenntnisse
- English
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