Medical Office Assistant Part-Time

Catawba County's Child Advocacy and Protection Center (CAPC) is seeking a highly skilled, part-time Medical Office Assistant (MOA) to coordinate and assist the Medical Director during forensic medical evaluations for children under investigation with Law Enforcement and/or Child Protective Services for abuse or severe neglect. This position plays a critical role in direct patient care, medical evidence collection, provider credentialing, billing, HIPAA compliance, and overall clinic operations.

We are seeking someone who is dependable, with a strong attention to detail, exceptional organizational skills, and the ability to navigate high-stress situations with empathy and professionalism. Experience working with children, especially those with trauma histories, is strongly preferred.

This position is part-time, working 20 hours per week, and receives benefits (prorated at 50%).

• Coordinate child medical evaluations with Law Enforcement, Child Protective Services (DSS), and the Medical Director
• Coordinate with DSS/Law Enforcement to collect history and records prior to the exam
• Prepare and support patients during sensitive forensic medical exams
• Assist with evidence collection (e.g., sexual assault kits) and operate medical photography equipment
• Maintain accurate and confidential medical records, including file creation, documentation, and compliance tracking
• Coordinate insurance credentialing and re-credentialing for medical and mental health providers
• File and manage billing claims, appeal denials as necessary
• Stay informed of ongoing changes in Medicaid and private insurance policies to ensure accurate billing, coding, and reimbursement
• Monitor and maintain medical supply inventory and clinical equipment, including AED system verification
• Fulfill HIPAA Compliance Officer duties, including annual training compliance and policy updates
• Provide notary services as needed
• Participate in Multidisciplinary Team meetings and support overall CAPC operations
• Respond to after-hours and weekend on-call responsibilities as needed

• Associate's degree in Medical Office Assisting plus certification from an accredited school as a Medical Office Assistant or Certified Medical Assistant; OR
• High school diploma or GED equivalent plus certification from an accredited school as a Medical Office Assistant or Certified Medical Assistant, and 1 year of experience as a Medical Office Assistant; OR
• High school diploma or GED equivalent and 2 years of experience working specifically as a Medical Office Assistant; OR
• High school diploma or GED equivalent plus certification from an accredited school as a Certified Nursing Assistant AND 2 years of experience working specifically as a Medical Office Assistant

• Excellent communication and interpersonal skills; ability to quickly and easily build rapport across populations
• Strong knowledge of pediatric care, child development, and trauma-informed practices
• Sufficient knowledge of child protection and law enforcement systems
• Experience with HIPAA compliance, billing, coding, and insurance credentialing
• Strong computer skills and record management skills
• Ability to remain calm and supportive in high-pressure situations containing highly sensitive content
• Strong organizational and multi-tasking skills
• Must be dependable, self-motivated, and team-oriented
• Ability to accept constructive criticism and make changes accordingly
• Willingness/ability to work a flexible schedule, include evenings and occasional weekends as needed
• This position is considered light work; ability to lift up to 20 pounds.

• Experience in pediatric or trauma-focused healthcare settings