IT Support Analyst
IT Trouble Free
- Gerrards Cross, England, United Kingdom
- Gerrards Cross, England, United Kingdom
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*Company:* IT Trouble Free
*Salary:* £27,000 – £36,000 per annum (depending on experience)
*Job Type:* Full-time, Permanent
*About the Role*
IT Trouble Free is a growing Managed Service Provider supporting local businesses, schools and charities across London and the Home Counties. We’re now looking for an IT Support Analyst to join our close‑knit support team and help us continue delivering the personal, high‑quality service we’re known for.
This is a hands-on role where you’ll take ownership of support requests end to end, working directly with customers and becoming a trusted extension of our business. You won’t be passing tickets around — you’ll see things through, with support from senior engineers where needed.
*What You’ll Be Doing*
· Providing high-quality IT support to a varied client base (education, charities, SMEs)
· Owning support tickets from first contact through to resolution\\escalation
· Supporting Microsoft 365 environments and core Windows technologies
· Working closely with clients both remotely and on-site
· Contributing to project work (approx. 25% of the role)
· Collaborating with internal teams and third-party suppliers
· Communicating clearly with non-technical users at all levels
*What We’re Looking For*
Essential:
· At least 2 years’ experience in an IT support or helpdesk role
· Strong working knowledge of:
o Microsoft 365 & their admin portals
o Windows Server
o Windows file shares
· Excellent customer service and communication skills
· Full UK driving licence and access to your own vehicle
Desirable (but not essential):
· VoIP systems
· Networking (routing, VLANs)
· Virtualisation
· Google Workspace
· Active Directory, DNS, DHCP
*Location & Working Pattern*
· Based from our office in Chalfont St Peter, Buckinghamshire, SL9 0NP.
· Hybrid role with regular on-site client visits
· Minimum 2 days per week on client sites
· Clients are mostly within a 15-mile radius
*Why Join IT Trouble Free?*
· Salary of £27,000 – £36,000, based on experience
· Be part of a stable, experienced team that’s worked together for over a decade
· Work closely with company directors and influence how services are delivered
· Structured training and development plan tailored to you
· Exposure to project work, client strategy, and security-led IT
· A genuine _customer-first_ culture — no ego, no blame, just teamwork
*How to Apply*
Email recruitment@ittroublefree.co.uk with:
· Your up-to-date CV
· Link to your LinkedIn profile
· A short description of what a “typical day” looks like for you in your current role
Job Types: Full-time, Permanent
Pay: £27,000.00-£36,000.00 per year
Benefits:
* Company events
* Employee discount
* Health & wellbeing programme
* Store discount
* Work from home
Application question(s):
* Have you got 2 years experience in an IT role?
* Have you got a full UK driving license and your own car?
Work Location: Hybrid remote in Gerrards Cross SL9 0NP
Sprachkenntnisse
- English
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