Operations and Technology ManagerTAB Recruitment • Altrincham, England, United Kingdom
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Operations and Technology Manager
TAB Recruitment
- Altrincham, England, United Kingdom
- Altrincham, England, United Kingdom
Über
*Location:* Altrincham, Greater Manchester (Office-based, 5 days)
*Annual Salary:* £65,000 + up to 30% bonus (OTE £84,500)
*The Role*
We are looking for an Operations & Technology Manager to own and optimise the end-to-end case operations engine across our HMRC and DWP claims pipelines.
You will ensure every case is accurately tracked, progressed, and closed, while continuously improving the CRM, automation, and operational systems that drive performance.
This is a hands-on role sitting at the intersection of operations, technology, and supplier management, reporting to the Operations Director.
*Key Responsibilities*
* Own CRM as the single source of truth across all case pipelines
* Improve data integrity, reporting dashboards, and operational visibility
* Act as CRM product owner: roadmap, backlog, releases, and dev partner management
* Drive automation and AI across case handling and communications
* Manage automated customer communication journeys (email, SMS, post)
* Oversee inbound/outbound mailroom and external operational suppliers
* Build and scale the operations team in line with growth
* Maintain integrations across CRM, payments, SMS/email, and reporting systems
*About You*
* Experience in high-volume claims or regulated operations environments
* Strong CRM product ownership experience
* Familiar with automation tools, workflows, and ideally AI tooling
* Experience managing external/offshore development teams
* Numerate and comfortable with cost-per-case and operational metrics
*Package*
* £65,000 base salary
* Up to 30% bonus
* OTE £84,500
* 25 days holiday + bank holidays
If this opportunity sounds interesting today, APPLY today and avoid missing out on this opportunity.
Job Types: Full-time, Permanent
Pay: £65,000.00-£84,500.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* Transport links
Ability to commute/relocate:
* Altrincham: reliably commute or plan to relocate before starting work (required)
Experience:
* Operations management: 4 years (required)
* CRM Product Ownership : 4 years (required)
* IT management: 4 years (required)
* Team management: 4 years (required)
* High-volume claims : 4 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Expected start date: 01/06/2026
Sprachkenntnisse
- English
Hinweis für Nutzer
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