Service Consultant

Are you passionate about Harley-Davidson and eager to share that excitement with others? Iron Steed H-D is looking for someone with a great attitude who thrives in a fast-paced, fun, and customer-focused environment.

Buying a Harley-Davidson motorcycle is a life-changing decision that opens the door to an entirely new lifestyle. As a team member, you'll play a key role in introducing new riders to this worldproviding exceptional service, guidance, and a welcoming experience.

We offer extensive training and access to industry-leading tools to help you build your skills and succeed. This is your opportunity to join one of the most dynamic and fastest-growing Harley-Davidson dealerships in California.

At Iron Steed Harley-Davidson, fulfilling dreams of personal freedom isn't just a mottoit's our purpose and passion. Located in Vacaville, CA, we're committed to delivering exceptional customer experiences that reflect the spirit of the Harley-Davidson lifestyle.

We're not just a dealershipwe're riders ourselves. We understand our customers because we live the same dream they do. Whether it's on the sales floor or out on the open road, we take pride in being part of something bigger: a community built on freedom, adventure, and camaraderie.

We are Iron Steed Harley-Davidson.

About the Role:

The Service Consultant plays a pivotal role in delivering exceptional customer service within the motorcycle industry by acting as the primary point of contact for clients seeking product information, support, and solutions. This position requires a deep understanding of the products and services offered, enabling the consultant to provide tailored recommendations that meet customer needs and enhance satisfaction. The Service Consultant is responsible for managing service inquiries, coordinating with internal teams to resolve issues efficiently, and ensuring a seamless customer experience from initial contact through to resolution. By maintaining strong relationships with customers and gathering feedback, the consultant contributes to continuous service improvement and supports business growth. Ultimately, this role is essential in fostering customer loyalty and driving repeat business through professional, knowledgeable, and empathetic service delivery.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service or retail environment.
• Strong communication and interpersonal skills.
• Basic proficiency with computer systems and CRM software.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in automotive, motorcycle or a similar customer-facing industry.
• Familiarity with product knowledge of Harley-Davidson.
• Advanced proficiency with CRM platforms and Microsoft Office Suite.
• Demonstrated ability to upsell and cross-sell products effectively.

Responsibilities:

• Engage with customers to understand their needs and provide accurate information about products and services.
• Manage and resolve customer service inquiries promptly, coordinating with relevant departments as necessary.
• Document customer interactions and service requests accurately in the company's CRM system.
• Assist in processing service orders, scheduling appointments, and following up to ensure customer satisfaction.
• Identify opportunities to upsell or cross-sell products and services that align with customer requirements.
• Collaborate with sales and technical teams to address complex customer issues and provide comprehensive solutions.
• Maintain up-to-date knowledge of product features, promotions, and industry trends to inform customers effectively.
• Contribute to the development and improvement of service processes and customer communication strategies.

Skills:

The Service Consultant utilizes strong communication skills daily to engage customers, understand their needs, and convey product information clearly and persuasively. Problem-solving abilities are essential for addressing customer concerns and coordinating with internal teams to deliver timely solutions. Organizational skills help manage multiple service requests and maintain accurate records within CRM systems, ensuring follow-ups and service continuity. Technical proficiency with software tools supports efficient handling of customer data and service documentation. Additionally, interpersonal skills foster positive relationships with customers and colleagues, enabling collaboration and contributing to a customer-centric service environment.