Program Manager - Scaled Client Solutions - Global Business Solutions

ResponsibilitiesThe Regional Product & Client Solutions (rPCS) organisation drives strategic alignment and commercial excellence across EUI. This team focuses on elevating product and client solution strategy across the GBS region, ensuring consistent go-to-market excellence. RPCS partners closely with EU markets to surface opportunities, streamline product adoption, and drive incremental revenue. Through close collaboration with sales and product stakeholders, the team brings clarity, cohesion, and commercial momentum to the region.Role Description - Act as a force multiplier for the Head of SCS, supporting strategic execution, prioritization, and follow-through across EUI with Leads and XFNs- Orchestrate end-to-end delivery of SCS programs (Jump Start, SME, etc) by coordinating inputs, timelines, and dependencies.- Enable SCS Leads by providing structure, clarity, and operational support—ensuring programs are executed consistently across markets.- Drive cross-functional alignment across SCS, CS, Sales, Ops, Policy, and product to unblock execution and manage dependencies.- Own operational cadence (planning cycles, milestones, SLAs, reviews) and ensure progress against agreed priorities.- Track program KPIs, risks, and escalations, ensuring visibility and follow-through across stakeholders - Standardize processes, tooling, and documentation to scale SCS ways of working across regions.- Identify process simplification, automation, and efficiency opportunities to reduce operational friction.- Support new program pilots, launches, and iterations in partnership with SCS leadership.- Support change management and adoption of SCS frameworks across markets and XFN teams.QualificationsMinimum Qualifications - 3 years of experience working within Media with a demonstrated role in either a sales, marketing or strategy capacity. - Demonstrated record of overseeing and driving strategic projects and programs that deliver high-impact results. - Knowledge of media sales and marketing processes and technologies preferred. (e.g. Auction/Programmatic, brand/performance measurement, adtech/martech) - Excellent communication, presentation and analytical skills.- A commercial mindset with a history of delivering against stretching performance goals. Preferred Qualifications- A fast learner with a good sense of judgment and original thinking. Ability to thrive in ambiguity and adjust quickly to change.- Ability to operate effectively in fast-paced, high-growth or matrixed environments, bringing structure, prioritization, and clarity to evolving programs while proactively driving solutions.- Proven ability to identify and implement process improvements, automation, and efficiency initiatives.Job InformationAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. ​ Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. ​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. ​ ​ Diversity & Inclusion ​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ​

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