Customer Service Advisor

Wage: $16.00 + Commissions

Essential Functions (Other Duties as Assigned):

• Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
• Identify customer needs through open-ended questions and active listening
• Educate customers on available wash and detail packages, highlighting features, benefits, and value
• Educate customers on available lube/car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
• Promote and sell memberships, including Fast Pass and Unlimited programs
• Present and explain current promotions and incentives to encourage additional purchases
• Assist customers with payment transactions at the kiosk and answer general inquiries
• Overcome objections with professionalism and empathy to guide customers to the best solutions
• Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
• Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Perform other duties as assigned to support the team and site performance

Education and Experience:

• High School Diploma or equivalent preferred, not required
• Prior customer service or sale experience preferred, not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver's license preferred (may be required depending on location and responsibilities)

Knowledge, Skills, and Abilities:

• Knowledge: Basic understanding of customer service principles and practices; Familiarity with point-of-sale systems; Awareness of Spotless Brands' wash services, detain offerings, and membership options; General knowledge of company policies and operational procedures
• Skills: Excellent communication skills, including active listening and clear, persuasive speaking skills; Strong customer service and people skills; ability to build rapport quickly; Sales-minded with the ability to highlight value and drive conversions; Effective organizational and time management skills
• Abilities: Ability to work independently while remaining team focused; Ability to remain calm and professional under pressure or high-volume periods; Ability to adapt communication style to meet different customer needs and personalities; Ability to operate or learn to operate point-of-sale and kiosk systems; Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks; Ability to work flexible hours, including evenings, weekends, and holidays

Physical Requirements:

• Ability to walk, stand, and move, often uneven, moving and/or wet surfaces through site for several hours at a time
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Use of personal protective equipment (gloves, eyewear, etc...) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise