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Business Development Representative/Internet Sales
Andy Mohr
- United States
- United States
Über
Job description and responsibilities
Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction. Lead Management:
Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls. Appointment Setting:
This includes scheduling appointments and confirming appointments to reduce no - shows. Outbound Follow up:
conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment. CRM Data Entry:
insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing. Providing Customer Experience:
Addressing customers' concerns and providing accurate information. Product Knowledge:
Staying current on vehicle inventory, pricing, promotions, and incentives. Follow up for co - workers:
Responding to customer inquiries when a co- worker is out of the office. Must be able to work nights and weekends Values - integrity, drive, team player Customer service skills - excellent interpersonal skills, upbeat personality and strong work ethic Excellent computer skills and ability to adapt to various dealership systems Problem Solving skills Multi-tasking is essential
BENEFITS:
Medical, Dental, & Vision benefits
Accrued Vacation Time
401K Plan
Life & Disability Insurance
Extensive training and support
Employee vehicle purchase plans
Discounts on products and services
Sprachkenntnisse
- English
Hinweis für Nutzer
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