Retail Team Lead

Under the leadership of the Store Manager and District Director, the Retail Team Lead will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

• Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day to day store operations.
• Manage and influence team by communicating clear company goals daily, weekly and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston (GWH) policies and procedures.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by management.

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-orientated, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state and federal laws and regulations.

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience is preferred.
• Management/Supervisor one (1) or more years' experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Must have reliable transportation.

• Transaction Value (Assigned District vs. Goal)
• Donar Value (Assigned District vs Budget)
• Donors Integrity and Growth (Assigned District vs. Budget)
• Budget Sales vs. Actual Sales (Assignd District vs. Budget)
• Payroll as a Percent of Revenue (Assigned Districts vs. Goal)
• Budgeted Profit vs. Actual Profit (Assigned District vs. Goall)
• Retention Rate (Measured by annual leadership retention vs. LY, 30-New Hire date vs. goal, and Annual Retention Rats vs. LY)
• Customer Service (Feedback from team, and secret shopper and donor ratings for assigned district)
• Change Roundup as a % of Transaction (>30 and higher than previous year)
• Active with Zero hours TMs vs Goal (Zero (0) - 28+ days) (Assigned District)
• Administration - Performance management / Training (Assigned District at