Shift Leader

Shift Leaders are generally responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities include:

1. Maintain operational excellence
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
2. Work in a team environment
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
3. Drive profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to brand standards

Skills/qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High school diploma or equivalent, preferred

Competencies:

1. Passion for results
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following brand recommended guest recovery process
2. Guest focus
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
3. Problem solving and decision making
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
4. Interpersonal relationships & influence
• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments