Buyback Project Manager

The Buyback Project Manager is a critical position within the quality organization. This role is responsible for coordinating all buyback initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Supply Chain, Customer Care, TSO, etc.) as well as 3rd Party Vendors to identify process execution opportunities, escalation needs, reporting capabilities and overall service level improvement to make sure vehicles are fixed in a timely manner and reduce risk of customer dissatisfaction and vehicle buybacks.

The primary role of the Buyback Project Manager is to reduce vehicle buybacks in the US market by working collaboratively to understand root causes, improve customer satisfaction, and mitigate

• Overall Project Manager to coordinate all actions, efforts, and initiatives to reduce buybacks. Daily meetings with the different stakeholders to follow up on progress and impact of their respective processes
• Collaboration and team building across multiple departments to achieve objective of reducing buybacks, managing conflicts and varying priorities
• Identify process failures or opportunities to reduce response time and direction to diagnose or identify a failure and provide an answer or solution. Map out current processes to fix a vehicle, identify concerns and meet with owners to address
• Review existing data available and reports to identify needs, improvements and efficiencies
• Candidate will be responsible for collecting data, trends, etc. that will be shared into governance committees and other organizational groups within Mopar
• This role will have the vision to drive change to the organization
• The ideal candidate will excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledge
• The role will require strong organizational and project management skills to facilitate project reporting and support inquiries. This individual will be accountable for sharing program metrics and collaborating with other departments to escalate issues quickly and effectively
• As a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership