Dispatcher

JOB SUMMARY:  Receive and dispatch emergency requests for ground and air ambulance responses: direct inbound and outbound telephone calls to appropriate departments, internal and external. 

EQUIPMENT:  Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced. 

DUTIES AND RESPONSIBILITIES:  Except as explicitly noted, the following functions are considered essential to this position.

• Assists ground and/or air resources for emergency responses.

• Coordinates first responder notification of fire departments and other agencies as required.

• Receives and keypunches requests for ground and air response.

• Documents daily activity.

• Provides pre-arrival instructions using EMD.

• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all-inclusive and may be expanded to include other duties, responsibilities, requirements, and conditions.

QUALIFICATIONS: 

• High School Diploma or GED.

• Minimum 1 year of emergency dispatch required.  Sign-on bonuses available for those with 2+ years of experience.

• National and/or State certification as an Emergency Medical Technician or higher, determined by appropriate state requirements, preferred.

• Completion of the EMD certification is required.

INTERPERSONAL REQUIREMENTS:

• Maintain social, ethical, and organizational norms.

• Achieve the accomplishment of all task details, no matter how small.

• Maintain strong personal motivation; develop a sense of ownership of your work and results.

• Must have a sense of urgency for all work performed.

• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers, and the general public.

TRAINING REQUIREMENTS:

• Orientation to job requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.