Reactivity / Quality Shift Lead

The Plant Quality Shift Lead is responsible to assure that process standards are applied in order to meet regulation/ISO requirements, customer satisfaction, and company standard. They report directly to the Quality Operations Manager. They lead a diverse team of salary and hourly Quality professionals integrating into the production and engineering processes while ensuring a solid partnership with manufacturing focusing on Quality processes and Customer Safety.

Additional responsibilities include but are not limited to:

• Assist in root cause, containment and corrective actions for all quality related issues
• Initiate investigations of quality concerns internally, at supplier locations and resulting from customer feedback and utilize data to drive issues to closure
• Achieve timely completion of containment corrective actions (Performance action notices)
• Collaborate with Subject Matter Experts and utilize problem solving tools in day-to-day operations to drive issue resolution
• Provide technical liaison support between Engineering, Quality, Production and Product Design departments
• Represent the 'Voice of the Customer' to platform teams
• Establish, maintain documentation of processes and train utilizing Stellantis SPW tools
• Embrace and execute standardization of best practices that ensure quality products
• Document all non-conformance conditions found and identify and execute opportunities for process improvement
• Establish clean points and maintain acceptable quality standards
• Demonstrate a working knowledge of vehicle audit items
• Supervise all major aspects of vehicle inspection and analyze data for comparison to daily vehicle audits
• Supervise the auditing of new production vehicles to validate quality or identify quality concerns
• Effective supervision of all employees as assigned
• Management of timesheets, performance evaluations, scheduling and time off approval for bargaining unit (UAW) employees
• Responsible for adherence to the Collective Bargaining Unit (UAW) contract provisions that affect area or employees under supervision
• Support the improvement of company-wide quality performance and achievement of quality and business metrics and best-in-class standing class standing