Vice President, Client Operations

Vice President, Client Operations 

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Operations to join our Structured Finance team. This role is located in Pittsburgh.

Role Summary:
We are seeking a seasoned Client Service Operations Analyst with experience in commercial paper settlements, funds transfers, and security settlements. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes.

In this role, you’ll make an impact in the following ways:

• Execute end-to-end settlement processes for commercial paper, securities, and funds transfers, ensuring timely and accurate completion and adherence to cutoffs
• Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately
• Coordinate and confirm trade details, reference data, and settlement instructions; validate supporting documentation and ensure compliance alignment
• Manage client inquiries and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients
• Perform daily reconciliations, confirmations, and control checks; maintain full audit trails and evidence of key controls
• Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement
• Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
• Prepare and maintain procedural documentation, metrics, and performance reporting; contribute to continuous improvement initiatives
• Support new client onboarding, account setup, and validation of settlement instructions where applicable
• Participate in testing for system enhancements, operational changes, and contingency/BCP exercises

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or a related field
• Typically 7-12 years of experience
• Prior hands-on experience in commercial paper settlements, funds transfers, and security settlements within the financial services industry
• Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties)
• Experience with institutional clients such as asset managers, banks, corporates, or broker-dealers
• Exposure to process improvement methodologies (Lean/Six Sigma) and KPI/metric reporting
• Experience with operational change management, UAT, and documentation updates
• Proven client service experience across internal stakeholders and external institutional clients; strong stakeholder management and communication skills
• Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
• Exceptional attention to detail with a strong control mindset and familiarity with audit requirements
• Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes
• Experience handling exceptions, reconciliations, and investigations, including root-cause analysis and corrective action
• Proficiency with operational systems related to settlements and payments; strong Excel skills for tracking, analysis, and reporting

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.