IT Service Desk AnalystTVS Supply Chain Solutions • London, England, United Kingdom
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IT Service Desk Analyst
TVS Supply Chain Solutions
- London, England, United Kingdom
- London, England, United Kingdom
Über
The Hands-and-Feet Support Resource provides *onsite, physical IT support* for End user equipment, data center equipment and office infrastructure operations. The job consists of executing tasks related to Install, Move, Add & Change and Break & Fix of IT equipment.
The position is critical for ensuring timely incident resolution, equipment availability, and smooth day-to-day IT operations. Resource will be deployed at a dedicated customer location and will be required to support remote sites as & when required according to SLAs.
*Key Responsibilities*
*Onsite IT & Data Center Support*
* Perform Onsite operations involving *physical installation, de-installation, and relocation* of IT equipment (meeting rooms, desktop/laptops, printers, servers, switches, routers etc.).
* Rack, stack, cable, and label equipment according to standards.
* Track asset movements (inbound/outbound/RMA)
* Connect/disconnect power, network, and peripheral cables.
* Escort vendors and third-party engineers when required.
* Travel to support offshore platforms(if applicable)
*Incident & Request Handling*
* Act on instructions from *remote L2/L3 support teams*.
* Support incident resolution by performing physical checks, reboots, part replacements, or cable reseating.
* Respond to service requests, break-fix tasks, and change activities.
* Provide local support for *Priority / Critical incidents* as per SLA.
* Act on any business continuity/ disaster recovery (DR) IT plan support drills and failover activities
* Support onboarding/offboarding activities (device handover/collection)
Support change window activities (pre-checks, execution, post-checks)
Assist in lifecycle replacements and hardware refresh programs.
* Assist with Project work when needed (some travel might be involved
*Monitoring & Maintenance*
* Perform basic health checks (LED status, power status, visual inspections).
* Monitor environment conditions (temperature, humidity, alarms).
* Maintain cleanliness and order in network/server rooms and data centers.
* Assist with preventive maintenance activities.
*Asset & Documentation Management*
* Maintain inventory records of IT assets and consumables.
* Perform Disposals of equipment as per process
* Update ticketing systems with clear execution notes and evidence (photos, logs).
* Follow change management and access control procedures.
*End-User / Kiosk Support (if applicable)*
* Provide 1st level support to users for queries related to corporate applications, End user devices and applications.
* Follow the SOPs & knowledge documents to resolve end user related incidents.
* Create tickets on user’s behalf to seek support from other technical teams.
Trainings related to customer specific technologies and equipment will be provided, if applicable.
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
· Company pension scheme
· Company sick pay
· 25 days annual leave (plus 8 bank holidays)
· Holiday buy-back scheme (5 additional days available)
· Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
· Long Service Award scheme
· Reward & Recognition scheme
· Death in service benefit
· Access to over 100 online courses to support your continuous and professional development
· Employee benefits platform, offering:
o Discounts and offers for a range of recognisable brands and outlets
o Employee Assistance Service
o Advice and life coach portal with tips on mindfulness and meditation
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.
Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Sick pay
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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