Dieses Stellenangebot ist nicht mehr verfügbar
Information Technology Support Specialist
Vinebrook Technology
- United States
- United States
Über
The ideal candidate has strong problem-solving skills, can work independently, and communicates effectively while documenting their work clearly. This role offers exposure to enterprise tools and processes, with opportunities to learn and grow.
Schedule Monday–Friday, 8:00 AM – 4:30 PM EST
Location Remote (must be local to Boston, MA, with occasional on-site support at short notice)
Experience
2 years (minimum)
Enterprise Environment technical support role (Required)
Experience providing customer support
Experience in 24x7x365 Managed Services preferred
Experience using ITSM and Monitoring toolsets
Qualifications, Education, and Training
Must be a U.S. Citizen *NO VISAS*
Mac OS: 2 years (Required)
Slack, Zoom and Google Workspace (Required)
CompTIA A+, Network+, Security+ (Preferred)
ITIL v4 Foundation (Preferred)Microsoft 365: 2 years (Preferred)
Windows: 2 years (Preferred)
Skills
Highly analytical thinker and troubleshooter
Detail oriented with excellent documentation and communication skills
Self-motivated, passionate about technology, with the desire to learn new things
Ability to use and troubleshoot Microsoft Windows and macOS devices
Foundational understanding of operating systems and servers, both physical and virtual.
Experience working with SSO to perform basic tasks, such as user creation and password resets
Responsibilities
Triage tickets per specified severity levels
Refer/ escalated customer issues to the appropriate level of support, as needed
Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
Distribute scheduled reports to customers as required
Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
Assist with cross-training of other team members, as needed
Perform other tasks as assigned by management
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.