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Tier II Project Engineer
Upward Technology
- Portland, Oregon, United States
- Portland, Oregon, United States
Über
We're hiring a Tier II Project Engineer to take on the dynamic implementation work that keeps our clients' infrastructure running and growing. You'll be the engineer behind real projects — server deployments, network upgrades, M365 migrations, identity rollouts — working alongside our senior engineers and stepping in on escalations when Tier I needs backup.
This is a hands-on infrastructure role with a clear growth path. If you're a strong Tier I or II engineer who's ready to own bigger projects end-to-end and build deeper expertise across the Microsoft and networking stack, this is the seat for you.
*About Upward Technology*
Upward Technology is a Portland-based MSP focused on small and mid-sized manufacturers. We're known for going deeper than typical MSPs — building real expertise in our clients' industries and technology stacks rather than treating IT as a commodity. Our team is small, technically strong, and allergic to bureaucracy.
*What You'll Do*
* *Lead and execute project work *— server deployments, network refreshes, M365 tenant setups, firewall replacements, and infrastructure migrations
* *Manage and maintain Windows Server environments *including Active Directory, Group Policy, DNS, DHCP, file and print services
* *Configure and troubleshoot networks *— switches, firewalls, VLANs, VPNs, and Wi-Fi for SMB client environments
* *Administer Microsoft 365 environments *— Exchange Online, Teams, OneDrive, Intune, and Entra ID
* *Handle escalated tickets *from Tier I engineers when issues require deeper expertise
* *Provide occasional desktop and end-user support *during projects, onboardings, and on-site visits
* *Document your work *— configurations, runbooks, and knowledge base articles so the rest of the team can support what you build
* *Visit client sites *in the Portland metro area as needed for project work and hardware deployments
*What You Need*
_If you have these, we want to talk._
* 3–5+ years in IT with hands-on infrastructure experience (MSP background strongly preferred)
* Solid Windows Server administration — Active Directory, Group Policy, DNS, DHCP, file services
* Working knowledge of networking fundamentals — switches, firewalls, VLANs, VPNs, basic routing
* Comfortable administering Microsoft 365 (Exchange Online, Teams, OneDrive, Intune, Entra ID)
* Experience working tickets in a PSA and using RMM tools for monitoring and remote support
* Strong troubleshooting instincts and the ability to work through unfamiliar problems
* Clear written and verbal communication — you can explain a fix to a non-technical user without making them feel small
* Valid driver's license, reliable transportation, and ability to lift up to 50 lbs for on-site work
* Local to the Portland, OR area
*Nice to Have*
* SharePoint Online administration or migration experience
* Power BI or Microsoft Fabric experience
* *Manufacturing environment experience- highly preferred*
* Azure infrastructure experience (VMs, networking, backup, identity)
* PowerShell scripting for automation and bulk admin tasks
* Experience with HaloPSA and Datto RMM (our current stack)
* Microsoft certifications — we'll pay for these if you don't have them yet
* Prior experience supporting manufacturing clients
* Comfort using AI tools (Claude, Copilot, Cursor) to move faster
*Logistics*
* *Location: *Hybrid in Portland, OR — mix of in-office, remote, and on-site client work
* *Schedule: *Standard business hours with occasional after-hours project work or maintenance windows
* *Benefits: *Health, dental, vision, 401(k) with matching, paid certifications and training, generous PTO
* *Travel: *Local Portland-area client visits as needed (typically up to 10% of time)
* *Growth: *Clear path to Tier III / Senior Engineer with mentorship and a real training budget
Pay: $58,000.00 - $75,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Retirement plan
* Vision insurance
Work Location: Hybrid remote in Portland, OR 97210
Sprachkenntnisse
- English
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