End User Support Technician (Junior)Select Car Leasing • Reading, England, United Kingdom
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End User Support Technician (Junior)
Select Car Leasing
- Reading, England, United Kingdom
- Reading, England, United Kingdom
Über
We’re looking for a motivated and enthusiastic individual who wants to kick-start their career in IT support within a fast-paced, growing business. This is an exciting opportunity to join our IT team as the first point of contact for all end user technical queries, gaining hands-on experience across a wide range of systems and technologies.
This role is ideal for someone at the beginning of their IT journey who is eager to learn, develop, and build a strong foundation in technical support while delivering excellent internal customer service.
*What You’ll Do*
* Provide first-line technical support to end users, resolving issues in a timely and professional manner
* Manage password resets and user account administration
* Support and maintain our CRM platform (SugarCRM), including basic troubleshooting and user assistance
* Assist with day-to-day Microsoft 365 tools including Outlook, Teams, Word, Excel, and SharePoint
* Diagnose and resolve basic ICT issues across hardware, software, networking, and peripherals
* Log, track, and manage support tickets through the helpdesk system, escalating where necessary
* Set up and configure new user devices and support onboarding processes
* Maintain clear communication with users throughout issue resolution
*What We’re Looking For*
* A foundational understanding of IT/ICT systems and technologies
* Basic familiarity with Microsoft 365 applications
* Exposure to CRM systems is beneficial (SugarCRM experience is a plus, but not essential)
* Strong communication and customer service skills
* A proactive, can-do attitude with a willingness to learn
* Ability to prioritise workload and manage multiple requests
*Qualifications*
* A-Levels, BTEC, or equivalent in an IT-related subject — or relevant work experience
*What We Offer*
* Competitive salary and benefits package
* A supportive team environment with hands-on learning opportunities
* Exposure to a wide range of technologies and systems
* Career development and progression within a growing business
* A collaborative and fast-paced working environment
*Support and demonstrate our DRIVE Values:*
* Dedication
* Respect
* Integrity
* Value
* Excellence
If you’re looking to take your first step into IT and want to build your skills in a supportive, forward-thinking environment, we’d love to hear from you.
Benefits:
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
* Work from home
Experience:
* Microsoft 365 applications: 1 year (required)
* SugarCRM: 1 year (preferred)
* Basic Troubleshooting : 1 year (required)
* 1st Line Support : 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Reading RG2 0TD
Sprachkenntnisse
- English
Hinweis für Nutzer
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