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HVAC Service Manager
Surner Heating Co.
- Amherst, Ohio, United States
- Amherst, Ohio, United States
Über
Surner Heating is seeking an experienced and driven *HVAC Service Manager* to lead our service department and help deliver top-tier customer care in the oil and propane industry. This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and takes pride in building strong teams and efficient operations.
*Key Responsibilities*
* Oversee *daily service operations*, ensuring efficiency and quality
* Dispatch technicians and manage real-time scheduling needs
* Supervise incoming customer calls and ensure exceptional service delivery
* Manage *daily billing and job completion processes*
* Respond to and resolve customer inquiries and service issues
* Train, coach, and onboard new technicians to build a high-performing team
* Coordinate technician schedules, including *on-call rotations, holidays, and PTO coverage*
* Assist with *facility and inventory management*
* Monitor and control department costs while maintaining service standards
*Qualifications (Required)*
* 3–5 years of experience as a *department manager*
* Strong leadership, communication, and organizational skills
* Proven ability to manage budgets and control operational costs
* Valid driver’s license
* Prior experience working for a *fuel company*
* Oil burner license
* Working knowledge of *local, state, and federal codes and regulations* related to oil and propane equipment installation and service
*Preferred Qualifications*
* CDL Class A or B with HazMat endorsement
* Valid DOT Medical Card
* Massachusetts Plumber’s License
* EPA Certification
* HVAC, electrical, and propane (CETP) training
*What We Offer*
* Competitive salary
* *401(k) with 4% company match*
* Health insurance
* Paid time off
* Employee discount
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
* 401(k) 4% Match
* Employee discount
* Health insurance
* Paid time off
* Retirement plan
People with a criminal record are encouraged to apply
Experience:
* HVAC: 5 years (Required)
* management : 1 year (Required)
License/Certification:
* Mass oil burner license (Required)
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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