Regional Product Support Manager

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Papé Machinery is seeking a highly motivated and experienced Product Support Manager to lead their parts and service team in the Eastern Washington & Idaho areas, including our Colfax, Four Lakes, Moscow, Ponderay, and Tekoa branches.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Regional Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service operations at the Papé Machinery branches throughout the region. These branches are focused on John Deere Agriculture and Turf equipment, as well as allied products.

Every day, you coach and develop members, build customer relations, establish and communicate goals, develop solutions, forecast sales, and maintain staff levels. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region.

To thrive in this role, you must be a great leader, communicator, and have the desire to create a great experience for our members and customers.

WHAT YOU NEED:

• Leadership skills with a team-building mindset.
• Excellent communication and customer relations skills.
• Prior successful management experience in a capital retail goods operation, preferably in agriculture equipment.
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience. 
• Computer skills, including Microsoft Excel.
• Driver’s license with a good driving record.

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.  
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

• Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.