Client Solutions Specialist

Job Advert
We are growing!
This is the perfect chance for you to immerse yourself in the ever-evolving world of eCommerce fulfilment and deliver an outstanding experience for our new clients.
What you will be doing...
You will own the critical early phase of our customer lifecycle, integrating new clients, and setting them up for fulfilment success! You’ll be in regular contact with clients to answer any questions they have, as well as deliver first-class training through online demo’s and support. Your primary goal will be to ensure our clients are getting as much value as possible from the James and James Fulfilment service and our technology platform, while providing them with a seamless onboarding journey as a new customer to the business.
You will work closely with the Sales and Customer Service teams to provide a first class onboarding and customer experience.
Why work for us?
Starting salary of £27,000
1 day working from home each week, 4 days in the Northampton office
25 days holiday plus 8 bank holidays and 5% matched pension
Healthshield - GP anytime, cashback for prescriptions, optical, dental...
Enhanced company sick pay
Zen Den- a dedicated, quiet space to relax, unwind, meditate or reflect
Mental health team, fully trained to give support should you need it
Seriously cool (like, Google cool) brand new offices
We know that great people learn new things quickly, but we would love it if you have the below experience and skills…
You are a fast learner and can wrap your head around new tech quickly
Handling multiple tasks and projects doesn’t faze you, in fact you thrive off being busy
Building great relationships comes easy to you
You have previously worked in a cus...