Technical Support Analyst

Technical Support Analyst - German and Spanish language
Hybrid role
The Role
We have an exciting opportunity for a proactive, team spirited individual to join IPC EMEA as Technical Support Analyst within the Business Operations Team.
The purpose of the role is to provide excellent technical support, customer service and advice on all in store technology related issues for Subway® Franchisees and store team members on telephone and email.
The TechNet team is a multi language technical customer support team of 13 providing high level remote support to the UK and European Subway Franchisees.
The team operates a 4 week shift pattern working 7.5 hours a day over 7 am to 7pm i.e. early shift pattern would be 7 am to 3.30 pm.
Hybrid working two days in the office, Tuesday and a Thursday, there is flexibility when working the 7am shift.
What we are looking for:
IT related experience or background in 1st line level preferred
Desirable to have worked with or used retail technology
Excellent English, with additional European languages with German fluent & proficient in Spanish.
Experience within the Retail sector, supporting or working with technologies such as POS Software/Hardware Support
Previous experience of providing telephone, remote and e-mail support
Technical experience to include MS Windows 7/10, printer setup, installation and configuration.
Experience of working as part of an IT Support Team
Engaging communication skills
Ability to make decisions and act on own initiative to resolve issues
Ability to communicate clearly in a non-technical manner
Attention to detail
Key Accountabilities
Providing techn...