Technical Services Team Leader

At Warner Bros. Discovery, we believe in creating “the stuff dreams are made of.” This isn’t just about wizards, dragons, and superheroes; it’s about the incredible storytellers, creators, and dreamers who bring our iconic content and beloved brands to life.

Join a team of brilliant creatives and technology trailblazers from around the globe, where you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive!

We are thrilled to announce an exciting opportunity for a Team Leader to join our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).

In this role, you will oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and show control. Collaborating closely with original filmmakers and a select group of suppliers, you will ensure that our Studio Tour operates at the highest standards, delivering a safe and exceptional visitor experience.

• Lead and manage the Technical Services Team, ensuring all show-related systems are maintained to the highest operational and presentation standards.
• Support the delivery, maintenance, and continuous improvement of all show systems.
• Provide senior technical support and guidance, ensuring best practices are followed in the maintenance and operation of Tour assets.
• Collaborate with filmmakers and creative stakeholders to embed knowledge of set build and maintenance into ongoing technical operations.
• Deputise for the Management team as needed, ensuring continuity of technical leadership.
• Promote a strong health and safety culture within the Technical Services Team, ensuring compliance with risk assessments and safe systems of work.
• Champion show quality and guest experience by proactively identifying and resolving technical issues that may impact presentation standards.

• Proven track record (4+ years) in a similar technical maintenance role within the entertainment, theatre, attractions, or live experience industry.
• Detailed understanding of show technical systems, including show control and networked lighting systems.
• Familiarity with electrical systems and wiring.
• Experience in an operational and customer-facing environment with significant public interaction.
• Experience in supporting the management and development of team members is advantageous.
• Up-to-date knowledge of relevant statutory and legislative regulations.
• Strong IT skills, particularly with Microsoft Office.
• Ability to collaborate effectively while remaining flexible in a dynamic environment.
• Proven organizational and planning skills.
• Understanding of work order/facilities management systems and workflows.
• Proficient with workshop machinery and health and safety practices.
• Training in temporary electrical systems (BS7909) and IOSH Qualified.
• Working knowledge of ADIPS and HSG175 standards.
• Engineering competency across electrical, mechanical, and pneumatic systems.
• IPAF 3a/3b and forklift certification.

This is a full-time position, averaging 40 hours per week. The role includes a mix of early, mid, and late shifts, including weekends, to support the operation of the Tour, as well as overnight shifts for maintenance works.

At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives, backgrounds, and experiences. We are an equal opportunity employer and consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other category protected by law.

If you are a qualified candidate with a disability and require adjustments during the application or recruitment process, please visit our accessibility page for instructions on submitting your request.