- +3
- +4
- Zürich, Zürich, Switzerland
Über
HCL Products & Platforms
BigFix Technical Services Consultant - Switzerland
Summary:
The individual will perform technical pre and post sales role for BigFix with Clients. They will be expected to attend meetings with Clients to determine the technical and business requirements and ensuring that all necessary information is collated prior to producing a solution. They will be the accountable for delivering technical solutions in a professional manner and to agreed timeframes.
Experience:
Candidate should have 3+ years experience with BigFix or other Computer Systems Management automation and industry tools at enterprise scale. Windows, Linux and Unix OS administration and security. DB2 and/or MSSQL management. Troubleshooting and script/code writing skills to support large scale automation of patching and security.
Responsibilities & Core KPPs:
- Organize and drive meetings with Clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution
- Provide technical solutions and implementations in a professional manner and to agreed timeframes
- Create and confidently deliver technical presentations and/or training on solutions and provide product support to channel partners and stakeholders
- Create architecture and configuration documentation including network diagrams with technical explanations
- Work with HCL Product Management and Engineering to provide feedback on issues with current products and provide input around new products
- Build productive relationships, fostering teamwork by keeping colleagues and customers updated on activities
- Able to understand business drivers and risks involved to the customer
- Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI's
- Must have Swiss or EU citizenship and ideally reside in Switzerland
- Must be fluent in English and German for technical services delivery.
Additional desirable skills
- Familiarity with other large scale systems management tools, such as SCCM, Altiris, Ivanti, Ansible, JAMF, Tanium, etc.
- Familiarity with Mobile Device Management (MDM) for Microsoft and Apple.
- Familiarity with international security standards such as DISA, CIS etc.
- Ability to work with, communicate with and coordinate with various teams spanning IT disciplines, such as Infrastructure, Cloud, Network, Security, Hardware, Application, SOC, NOC, Change board, Executive leadership.
Products:
· HCLSoftware BigFix
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Travel:
up to 50% travel required
Wünschenswerte Fähigkeiten
- Automation
- DB2
- Scripting
- Troubleshooting
Berufserfahrung
- Solutions Architect
- Solutions Engineer
- IT Consultant
Sprachkenntnisse
- English