Technical Services Team Leader

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers , creators , and dreamers who bring iconic content and beloved brands to life. Our diverse team spans the globe, offering career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

Our studios are among the world’s leading motion picture and television production facilities, engaging audiences and transporting them to new worlds. The magic happens in our Studio Operations group, which encompasses soundstage rentals, events, design, culinary, construction, landscaping, and more. Whether hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for memorable experiences.

We’re thrilled to announce an exciting opportunity for a Team Leader to join our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).

As part of the Technical Services department, you’ll maintain all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and show control systems. Collaborating closely with original filmmakers and select suppliers, you’ll ensure the Studio Tour operates at the highest standards, delivering a safe and exceptional visitor experience.

• Lead and manage the Technical Services Team, ensuring all show-related systems are maintained to the highest operational and presentation standards.

• Support the delivery, maintenance, and continuous improvement of all show systems.

• Provide senior technical support and guidance, ensuring best practices are followed in the maintenance and operation of Tour assets.

• Collaborate with filmmakers and creative stakeholders to embed knowledge of set build and maintenance into ongoing operations.

• Deputise for the management team as needed, ensuring continuity of technical leadership.

• Maintain operational competency across all technician roles, leading by example to support team resilience and credibility.

• Promote a strong health and safety culture within the Technical Services Team, ensuring compliance with risk assessments and safe systems of work.

• Champion show quality and guest experience by proactively identifying and resolving technical issues that may impact presentation standards.

• Proven track record (4+ years) in a similar technical maintenance role within the entertainment, theatre, attractions, or live experience industry.

• Demonstrable expertise in show technical systems, including show control and networked lighting systems.

• Familiarity with electrical systems and wiring.

• Experience in an operational and customer-facing environment with significant public interaction.

• Experience supporting the management and development of team members is advantageous.

• Up-to-date knowledge of relevant statutory and legislative regulations.

• Strong practical knowledge of Health & Safety regulations and safe working practices.

• Proficient in Microsoft Office and strong IT skills.

• Ability to collaborate effectively while remaining flexible in a dynamic operational environment.

• Excellent organizational and planning skills.

• Understanding of work order/facilities management systems and workflows.

• Proficient with workshop machinery and health and safety processes.

• Training in temporary electrical systems (BS7909).

• IOSH Qualified.

• Working knowledge of ADIPS and HSG175 standards.

• Engineering competency across electrical, mechanical, and pneumatic systems.

• IPAF 3a/3b and forklift certification.

This is a full-time position, averaging 40 hours per week. The role operates on a mix of early, mid, and late shifts, including weekends, to support the Tour's operation, as well as overnight shifts for maintenance work.

Onsite Working: This role is advertised as onsite, meaning all working hours will be carried out at the workplace. WBD reserves the right to change this working agreement as necessary for business needs, with reasonable notice.

At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, we encourage you to explore our accessibility resources for guidance.