REMOTE - RCM Specialist I

Job Title: RCM Specialist I

Location: Remote

Schedule: Full-time, Monday-Friday, ability to work hours supporting Pacific Time Zone

JOB DESCRIPTION

The RCM Specialist I is an individual contributor role on the RCM team, responsible for front-end and mid-cycle revenue cycle tasks with a primary focus on insurance verification, claim submission, and customer service. This role ensures accurate eligibility and benefit gather across dental or medical payers, clean pre-authorization and claim generation, timely insurance processing, and a positive experience for patients and supported offices. The ideal candidate has a working knowledge of dental and medical billing processes, is detail-oriented, and is committed to delivering excellent service to both internal stakeholders and patients.
KEY RESPONSIBILITIES Perform all assigned RCM activities in accordance with best practices and internal SOPs.Verify insurance coverage and benefits for scheduled patients using payer portals or phone calls.Accurately enter and update insurance information in the practice management system.Confirm eligibility, plan limitations, and coordination of benefits to ensure claims are submitted cleanly in the appropriate billing order.Submit pre-determination and pre-authorizations requested by the patient or supporting practices with all necessary clinical attachments, follow-up on processing status, and notify practice of status return in a timely manner ensuring treatment is not delayed.Prepare and submit claims (electronic, paper, or via portal) in accordance with payer-specific requirements and timelines.Review rejected claims, identify causes, and resubmit corrected claims as needed.Respond promptly and professionally to patient and office inquiries related to billing, insurance coverage, and balances.Assist in creating and sending patient statements and following up on outstanding balances as directed.Document all insurance verification results, pre-authorization and claim submissions, and patient interactions thoroughly and clearly.Escalate issues related to claim delays, system errors, or patient concerns to the appropriate RCM team members or supervisors.Maintain compliance with HIPAA, payer guidelines, and internal policies.Participate in team meetings and training sessions to stay current on processes, tools, and payer updates.Support other RCM functions as needed to ensure a smooth and efficient revenue cycle process.Support RCM management in understanding and self-identifying contributing factors to site-specific RCM KPIs, highlighting areas of concern and areas for improvement. KPIs include but may not be limited to:Collection Rate: Monitor and report on the net collection rate, analyzing performance against targets. Collaborate with the team to identify opportunities for improvement. Days in AR: Track and evaluate average days in AR to ensure appropriate advanced collection,