Über
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
National Law Firm is searching for a Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems. What You’ll Do: Resolve advanced software, hardware, mobile, printer, and remote‑access issues Mentor Level 1 technicians and provide knowledge transfer Support conference room A/V, hybrid meetings, and tech setups Handle onboarding, device imaging, and user training Document tickets thoroughly and maintain proactive communication Escalate complex issues to Level 3 and collaborate on solutions Assist with testing new applications, tools, and services What You Bring: 3+ years advanced technical support in a large corporate IT setting Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN Ability to translate technical concepts for non‑technical users Excellent communication, customer service, and problem-solving abilities Experience delivering training a plus Legal industry experience strongly preferred DNA Partners 25+ Years Strong. Excellence Delivered. xywuqvp Trust the Process. This is the DNA Partners promise—today and every day. #DNAPartners #StaffingLeaders #ExecutiveSearch #HiringMadeSimple
Sprachkenntnisse
- English
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