Technical Consulting Engineer
Focus Systems
- Kaukauna, Wisconsin, United States
- Kaukauna, Wisconsin, United States
Über
You will work directly with business leaders to align technology with their goals, recommend best practices, and lead the implementation of scalable, secure, and modern IT environments.
This role requires a blend of deep technical expertise, strategic thinking, and strong communication skills.
This is an ideal role for someone who is:
· Smart, humble, hungry, and coachable
· Highly organized
· Someone customers “look forward to calling”
· Calm under pressure
· Process-driven
*RESPONSIBILITIES*
*Client Leadership & Ownership*
· Serve as the primary technical point of contact for assigned clients
· Build and maintain strong, trusted relationships with key stakeholders
· Lead regular technology reviews, roadmap discussions, and strategic planning sessions
· Own the overall health, performance, and direction of client environments
*Architecture & Consulting*
· Design and architect solutions across networking, infrastructure, and cloud platforms
· Advise clients on technology best practices, security posture, and modernization strategies
· Translate business needs into scalable technical solutions
· Lead project scoping, planning, and high-level design
*Systems Administration & Engineering*
· Support and guide escalated technical issues when needed
· Provide hands-on expertise across:
o Server infrastructure (Windows Server and virtualization)
o Storage solutions (on-prem and cloud)
o Networking (firewalls, routing, switching, VPNs)
o Wireless solutions
*Cloud & Microsoft 365*
· Design and support Microsoft 365 environments (Exchange, SharePoint, Teams, Entra ID)
· Lead migrations, optimizations, and security improvements
· Implement best practices around identity, compliance, and collaboration
*Project Leadership*
· Lead or oversee technical delivery of projects
· Collaborate with internal engineers to ensure successful execution
· Ensure projects align with client goals, budgets, and timelines alongside sales teams
*Standards & Continuous Improvement*
· Establish and enforce technical standards across client environments
· Identify risks, inefficiencies, and opportunities for improvement
· Contribute to internal best practices, documentation, and service offerings
*Client Communication*
· Serve as a professional, friendly point of contact for clients
· Provide timely updates on ticket status and next steps
· Ensure client expectations are set and met
*Administration & Documentation*
· Maintain accurate ticket notes and resolution summaries
· Assist with client documentation (contacts, environments, notes)
· Help keep SOPs and internal documentation up to date
* · Support onboarding/offboarding workflows for new clients and users
Pay: $70,000.00 - $90,000.00 per year
Benefits:
* 401(k)
* 401(k) 6% Match
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
* Work from home
Work Location: Hybrid remote in Kaukauna, WI 54130
Sprachkenntnisse
- English
Hinweis für Nutzer
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