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Inbound Customer Service Coordinator
Work Wales
- Wales, England, United Kingdom
- Wales, England, United Kingdom
Über
Are you an experienced customer service professional with a background in inbound support, coordination, or administration? Looking to take the next step in your career in Cardiff?
We are working with a well established and expanding organisation that delivers products and tailored solutions to major global retail brands. As part of their ongoing growth, they are seeking a proactive and detail-focused Inbound Customer Service Coordinator to strengthen their customer service team.
This role offers a great opportunity to join a dynamic, fast moving business where customer experience and operational efficiency are key priorities.
Key Responsibilities
* Handle inbound customer enquiries across phone, email, and live chat channels
* Deliver prompt, professional support, ensuring customer issues are resolved effectively
* Oversee order processing activities, including tracking and delivery coordination
* Work closely with internal departments such as sales, logistics, and operations to ensure smooth service delivery
* Maintain and update accurate customer data within CRM and internal systems
* Contribute to a high standard of customer satisfaction and overall service excellence
The Person
* Previous experience in a customer service, inbound support, or administrative role
* Strong interpersonal and communication skills, both writte...
Sprachkenntnisse
- English
Hinweis für Nutzer
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