Über
You will support Account Executives in communicating Zoom's solution advantages and guiding customers through complex collaboration challenges.
This role requires a deep understanding of Unified Communications as a Service (UCaaS) and of Agentic AI and Conversational AI integration into business workflows.
This role is based in Mumbai or Bangalore only
About the Team At Zoom, we support diverse customers and partners in implementing cutting‑edge communication and collaboration solutions with AI Companion. Our goal is to create strategic, customer‑centric experiences that maximize Zoom's potential.
Key Responsibilities
Leading strategic sales opportunities and providing pre‑sales support to customers and enablement for partners and internal teams.
Leading technical strategy discussions on complex architectural concerns (deployments, integrations, interoperability).
Delivering tailored demonstrations to senior leadership, incorporating technical discovery and business impact.
Providing market‑specific recommendations to customers by leveraging industry trends and competitive analysis.
Serving as a subject‑matter expert in AI‑powered UCaaS services, understanding AI industry trends, and competitive landscape.
Designing and delivering next‑generation AI communication solutions through demos, Proof of Concepts (PoCs), and hands‑on experience in implementing configuring PoC environments.
What We're Looking For
8+ years of technical pre‑sales or solutions engineering experience in UCaaS domains with leading platforms.
Experience in AI Integration & Workflow Automation connecting UCaaS platforms to business systems (CRM, ITSM, HRIS) via AI‑powered workflows.
Experience in designing custom AI agents and AI assisted agent tools.
Experience with AI technologies including Generative AI, Large Language Models (LLMs), Prompt Engineering, and AI workflows.
Excellent presentation skills to explain complex technical concepts to senior stakeholders.
Ability to collaborate with and influence sales, marketing, and product teams.
This position plays a crucial role in delivering Zoom's solution value to customers and partners and shaping the future of communication.
Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role—Hybrid, Remote, or In‑Person—is indicated in the job description/posting.
Benefits As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.
Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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