Customer Experience Coordinator (Inside Sales)
Kurt J. Lesker Company
- United States
- United States
Über
Customer Experience Coordinator (CXC)
that plays a key role within the Inside Sales team by delivering a
best‑in‑class
customer experience while
supporting sales
performance and
operational efficiency . This role serves as a central point of contact for customer inquiries, order flow, and service coordination, ensuring timely responses, accurate communication, and effective internal collaboration.
The ideal candidate is
detail‑oriented ,
customer‑focused , and comfortable communicating technical information clearly via phone and email. As an ambassador of the company, the CXC consistently demonstrates our
SPIRIT
values and contributes to a collaborative, high‑performing team environment.
Job Details
Type of Employment: Full‑time
Location: Jefferson Hills, PA (Hybrid – regular onsite presence required)
Department: Inside Sales
Reports to: Customer Experience Supervisor
Key Responsibilities
Manage incoming customer orders, RFQs, and general inquiries.
Route work to appropriate sales and internal support teams.
Support customers with order status, invoicing, shipments, and RMAs.
Coordinate service opportunities, including vacuum pump repair.
Drive on‑time order fulfillment by resolving shipment and past‑due issues.
Partner with Sales and Procurement to resolve order delays.
Maintain professional communication with customers and internal teams.
Perform other duties as assigned.
Qualifications
Minimum of 5 years of experience in a sales‑related or customer‑facing role.
Strong technical aptitude with the ability to communicate technical product information clearly.
Exceptional verbal and written communication skills.
Strong organizational skills with the ability to multitask and manage competing priorities.
Proficiency with Microsoft tools, including Dynamics 365, Word, Excel, and PowerPoint.
Demonstrated commitment to company values, mission, and vision.
Preferred
Experience in manufacturing and/or distribution environments.
Project management experience.
Knowledge of the vacuum industry or related technical products.
Why Kurt J. Lesker Company? Kurt J. Lesker Company is a global leader in vacuum technology and advanced manufacturing, supporting critical industries such as semiconductor, aerospace, medical, and optical. With more than 70 years of innovation, we offer employees the opportunity to contribute to cutting‑edge technologies in a collaborative, mission‑driven environment.
We Offer
Competitive compensation
Comprehensive medical, dental, vision, life, and disability insurance
401(k) with employer match
Paid time off and employee recognition programs
On‑site gym, wellness programs, and walking trails
Electric vehicle charging stations and sustainability initiatives
A collaborative, people‑first culture
Kurt J. Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KJLC is committed to providing reasonable accommodations for persons with disabilities unless doing so would result in undue hardship. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at hr@lesker.com or (412) 387‑9200.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.