Application and Desktop Support Professional
Ledgent Technology
- United States
- United States
Über
Position Overview The Application Support & Systems Analyst provides hands‑on technical support and application assistance to internal users in a professional services environment. This role blends end‑user support, application troubleshooting, and project-based work, supporting both day‑to‑day operational needs and longer‑term technology initiatives.
Working closely with IT, application teams, and business stakeholders, this position serves as a trusted technical resource focused on usability, reliability, and customer service. The environment is fast‑paced, collaborative, and service-oriented, with strong opportunities for skill development and growth.
Key Responsibilities End User & Application Support
Provide responsive, high-quality technical support to internal users across applications, workstations, mobile devices, and conference room AV systems
Troubleshoot and resolve software, hardware, and application-related issues via ticketing system, phone, email, and in-person support
Track, document, and escalate incidents and requests while ensuring timely follow‑up and resolution
Administer and support document and content management platforms (including iManage)
Application & Process Support
Assist with application configuration, testing, deployment, and ongoing support based on business needs
Partner with development and infrastructure teams on enhancements, integrations, and small‑scale projects
Perform diagnostics, testing, and validation of application functionality and fixes
Automation & Scripting
Support the creation and maintenance of workflow automations and scripts to improve efficiency
Develop or refine scripts to reduce repetitive tasks, under guidance
Assist with deployment and operational support of automation tools
Assist with managing and optimizing cloud‑based systems and licensing (Azure or similar platforms)
Support resource utilization, monitoring, and basic system administration tasks
Collaborate with internal stakeholders to understand requirements and provide practical solutions
Communicate clearly on issue status, next steps, and resolution timelines
Deliver user training, documentation, and occasional system demonstrations
Documentation & Reporting
Create and maintain user guides, technical documentation, and troubleshooting materials
Contribute to reporting on system usage, performance issues, and improvement opportunities
Security, Compliance & Monitoring
Follow firm policies, security standards, and regulatory requirements
Assist with audits, access reviews, and vulnerability remediation efforts
Support monitoring, logging, and alerting solutions to maintain system reliability
Identify opportunities to streamline support processes and improve user experience
Stay current on relevant technologies, tools, and best practices
Work collaboratively within IT and across departments, contributing to a positive team culture
Strong troubleshooting, analytical, and problem‑solving skills
Experience supporting business applications in a service‑focused environment
Proficiency with databases and basic SQL concepts
Working knowledge of scripting or automation tools (e.g., PowerShell, VBScript, batch files)
Experience with VMware is a plus
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast‑paced environment
High attention to detail and strong organizational skills
Comfortable working independently and as part of a team
Willingness to participate in an infrequent, shared IT on‑call rotation
Qualifications Required
3-6 years of experience in application support, technical support, or a similar role
Background supporting end users, applications, and systems in a professional environment
Experience working with ticketing systems and structured support processes
Preferred
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
Experience in a law firm or professional services organization
Familiarity with document management systems (e.g., iManage)
Exposure to cloud platforms such as Azure
Experience with Omnissa (Broadcom) technologies
Understanding of DevOps or modern application delivery practices
Experience working with APIs and integrations
Relevant technical certifications
Work Environment & Additional Information
Office‑based role with use of computers, phones, and standard office equipment
4-6 month onboarding and training period
After training, eligibility for up to one remote day per week
Compensation range: $60,000-$90,000
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Sprachkenntnisse
- English
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