Über
Desktop Support Duration:
6 months Location:
Omaha, NE Hardware IMAC Support: Troubleshoot, diagnose and resolve the tickets which required onsite support Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption Participate in war room during major incidents Manage any end-user service requests (e.g., desktop, mobile) which require local interaction Support end user’s devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers) Collect hardware as part of user’s leavers process
Asset Management: Maintain asset register including hardware and software Alert Customer in case of licensing issue (Software) Manage non-standard intervention / software installation PC and other devices logistics Management Software IMAC and configuration Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor Perform Soft IMAC, Image loading where this cannot be executed remotely Software deployment on end user devices Deployment of mobile apps Meeting room support and conference room devices Printers, label printers & Laboratory and manufacturing devices Support to Organizational Events Customer 3rd Party Support and Co-ordination Perform remote troubleshooting through diagnostic techniques and pertinent questions Required Skills: iMac, hardware, Software, Desktop, Laptops, Mac, Smartphones, Tablets, printers
Sprachkenntnisse
- English
Hinweis für Nutzer
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