Call Center Assistant Operations Manager

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose  

Assist   with the development,  implementation   and improvement of contact center day-to-day operations for inbound technical support and customer service support.   

This position is 100% onsite in  Port St. Lucie, FL .  Work   at home is not available for this position.  

Your Responsibilities  

• Develop and implement operational practices that  establish   positive employer-employee-client relationships and promote  high levels   of employee morale.    

• Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.   

• Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational  efficiency   and service quality excellence.    

• Through  demonstrated   individual  performance;   promote the highest standards of ethical and professional conduct.    

• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.    

• Continue liaison efforts with