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The DOW SkillBridge Internship and Military Spouse Fellowship Programs will provide you with key training to perform your internship. You will partner with your team to support members, projects, and meeting goals impacting business outcomes. The professionals you work with at Humana will depend on the type of internship you select. They may include healthcare professionals, HR, and IT, to name a few. The objective is to support and facilitate care for members.
To be eligible for this internship, you must either be a transitioning military service member or a military spouse, and you must obtain eligibility to participate in these DOW sponsored programs.
The Inbound Contacts Representative 1 Intern will report to a supervisor. The internship focuses on customer support needs which may include complex benefit questions, resolving issues, and educating members.
Responsibilities
Record details of member inquiries, comments or complaints, transactions or interactions and takes action in accordance with process.
Escalates unresolved and pending customer grievances.
Deliver a consistent customer service experience by providing efficient resolutions to our TRICARE beneficiaries and providers.
Act as customer advocate by resolving complex concerns accurately. Demonstrate good business decisions aligned with our Humana values.
Prioritizes workload to provide efficient business operation standards.
Demonstrated ownership to problem-solve independently.
Ability to manage multiple or competing priorities.
Required Qualifications
Must be a transitioning service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship.
U.S. Citizenship (required by Department of Defense contract).
Successfully receive approval for government security clearance (via National Background Investigation Services NBIS).
Minimum one, (1) year customer service experience in a professional environment.
Prior experience managing multiple or competing priorities.
Use of multiple computer applications simultaneously.
Basic proficiency using the Microsoft Office suite (Word, Outlook, PowerPoint, Excel).
Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment.
Preferred Qualifications
Experience in healthcare, military, or managed care environment.
Call Center experience.
College degree (Associate's or Bachelor's) highly preferred.
Knowledge of customer service principles and practices – formal training or experience.
Additional Information
Remote work at home.
United States.
Must reside within a two-hour commuting distance of a government facility authorized to issue Common Access Cards (CAC).
Humana Government Business is not authorized to do work in Puerto Rico per our government contract.
The work schedule includes training 8:30 am – 5:00 pm EST, Monday–Friday for 6–8 weeks, followed by an 8‑hour shift between 8:00 am – 7:00 pm (regardless of time zone) Monday–Friday. The first 180 days constitute an appraisal period with restricted unapproved or unscheduled time off.
Humana provides Home or Hybrid Home/Office employees with telephone equipment and, for employees in California, Illinois, Montana, or South Dakota, bi‑weekly payment for their internet expense. Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.
Equal Opportunity Employer: Humana is an equal opportunity employer that does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana complies with all applicable federal civil rights laws.
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Sprachkenntnisse
- English
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