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Über
global leader in their industry . We are seeking a strategic
Service Cloud Analyst
to bridge the gap between our high-volume customer operations and technical IT infrastructure.
In this role, you won't just manage a system—you’ll be the
Product Owner
for our Service Cloud environment, ensuring our platform evolves alongside our expanding international footprint.
The Impact You’ll Make
Platform Ownership:
Act as the primary SME for Service Cloud, driving the roadmap for customer service and operational excellence.
Strategic Translation:
Facilitate workshops with stakeholders to transform complex business needs into crisp user stories and process flows.
Declarative Engineering:
Execute hands‑on configuration, including complex Flows, Validation Rules, and Lightning components.
Data Governance:
Oversee user architecture, security profiles, and compliance standards.
Business Intelligence:
Design executive‑level dashboards that translate platform data into actionable growth strategies.
Deployment Leadership:
Orchestrate UAT and partner with developers to manage the end‑to‑end release lifecycle.
What You Bring
3+ years
of Salesforce Business Analysis experience.
1+ years
of dedicated experience within
Service Cloud
(Omni‑Channel and Case Management).
Technical Proficiency:
Mastery of Flows and data tools (Data Loader/APIs).
Education:
Bachelor’s degree in a technical or business discipline.
Why Join Us?
Comp:
$80k – $108k (DOE) + Profit Sharing & 401(k) matching.
Environment:
Hybrid (3 days on‑site) in a premier Irvine, CA tech campus.
Growth:
Relocation assistance available; up to 20% travel for enterprise‑wide projects.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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