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DUTIES & REPONSIBILITIES
Perform scheduled maintenance in overnight windows to support customer access to the network.
Work on projects with technical staff in the implementation, installation, configuration, lifecycle, and technical support of network architecture.
Develop and maintain system documentation, including diagrams, standard operating procedures (SOPs), MOPs, and other documentation required to provide technical support and engineering services.
Sustain carrier-class consistency, predictability, and stability of all network devices and services supported by EPB.
Be part of the team that designs, implements, and manages EPB’s residential and commercial broadband services.
Perform all necessary audits and maintenance activities to ensure service levels are sustained, optimized, and not compromised.
Perform after-hours support duties to sustain networking systems and service levels – 24/7/365.
Assist or take on projects for other engineers in Telecom, Systems, Video, etc.
Clearly communicate technical concepts to customers over the phone and after hours as needed.
Develop and test new products, troubleshoot complex system issues, interpret work orders to program various systems, and resolve issues escalated to them from Tech Support, Field Services, and/or Network Operations.
EDUCATION & EXPERIENCE
Bachelors Degree in a related technical field is preferred, and/or an equivalent of 4-6 years of experience in networking.
Industry certifications (Network+, CCNA/NRS-1/JNCIA or equivalent) related to specific technical areas are preferred.
Familiarity with one or more networking vendors (i.e., Nokia, Cisco, Juniper).
Basic understanding of network security concepts, firewall configuration, routing, and switching.
Basic network troubleshooting skills.
Demonstrated ability to critically assess the results of tasks and directed checks to ensure successful outcomes.
CERTIFICATIONS & OTHER REQUIREMENTS
Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
Excellent interpersonal, written, verbal, presentation, and time management skills.
Detail-oriented with a critical degree of accuracy used to manage complex systems.
A self-starter, able to work assigned tasks with minimal direction.
May perform other duties as assigned.
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Sprachkenntnisse
- English
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