Über
The Inbound Contacts Representative 1 coordinates communication from incoming telephone, digital, or written inquiries. The position is a basic administrative, customer support role with routine assignments and focuses on customer support needs such as complex benefit questions, resolving issues, and educating members. Use your skills to make an impact
Record details of member inquiries, comments, complaints, transactions, or interactions and take action in accordance with process. Escalate unresolved and pending customer grievances. Deliver a consistent customer service experience by providing efficient resolutions to TRICARE beneficiaries and providers. Act as customer advocate, resolving complex concerns accurately and demonstrating business decisions aligned with Humana values. Prioritize workload to maintain efficient business operation standards. Take ownership to problem‑solve independently. Manage multiple or competing priorities. Required Qualifications
U.S. citizenship is required for this Department of Defense contract. Approval for government security clearance (via National Background Investigation Services – NBIS) is required. Minimum one year of customer service experience in a professional environment. Experience managing multiple or competing priorities. Ability to use multiple computer applications simultaneously. Basic proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel). Knowledge of navigating multiple systems/platforms and troubleshooting general technical difficulties in a remote environment. Preferred Qualifications
Experience in healthcare, military, or managed care environment. Call center experience. College degree (Associate's or Bachelor's) highly preferred. Formal training or experience with customer service principles and practices. Location
Remote work at home within the United States. Must reside within a two‑hour commuting distance of a government facility authorized to issue Common Access Cards (CAC). These facilities provide federal identification for secure access to networks and facilities. Workstyle
Remote work at home. Required Work Schedule
8‑minute training: 8:30 am – 5:00 pm EST, Monday–Friday. Cameras must remain on. Attendance is mandatory for success. Post‑training shift: 8‑hour shift between 8:00 am – 7:00 pm (regardless of time zone), Monday–Friday. Initial 180 days constitute a performance appraisal period with restricted unapproved or unscheduled time off. Additional Information
Work‑from‑home internet service: Minimum 25 Mbps download and 10 Mbps upload. Employees in California, Illinois, Montana, or South Dakota receive bi‑weekly payment for internet expense. Telephones and equipment provided as needed. Dedicated workspace required to protect member PHI/HIPAA information. Travel may be occasional for training or meetings. Interview Format
All interviews will be conducted via HireVue video technology. SSN Alert
Personnel may be asked to provide a Social Security Number if not already on file. Instructions will be sent from Humana@myworkday.com. Pay Range
$38,000 – $45,800 per year (base pay). Description of Benefits
Humana offers medical, dental, vision, 401(k), paid time off, short‑term and long‑term disability, life insurance, and other benefits. Equal Opportunity Employer
Humana does not discriminate against employees or applicants based on any protected characteristic and is committed to affirmative action for individuals with disability or protected veteran status. We comply with all applicable federal civil rights laws. Free language interpreter services are available.
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Sprachkenntnisse
- English
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