2nd Line IT Support EngineeriTek Computer Solutions • Kendal, England, United Kingdom
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2nd Line IT Support Engineer
iTek Computer Solutions
- Kendal, England, United Kingdom
- Kendal, England, United Kingdom
Über
As a 2nd Line Support Engineer, you will handle escalated technical issues, work on infrastructure projects, and support client environments both remotely and onsite. You will play a key role in maintaining high service standards and mentoring 1st Line Engineers.
*Key Responsibilities*
* Resolve 1st & 2nd Line Support Tickets for Microsoft, Apple & Android Ecosystem
* Diagnose complex desktop, server, and network issues
* Manage and maintain Microsoft O365 and Azure environments
* Support Windows Server environments
* Configure and troubleshoot firewalls, switches, and Wi-Fi systems
* Lead / Assist with IT projects (migrations, upgrades, deployments)
* Perform onsite support across Cumbria when required
* Assist with cybersecurity best practices and monitoring
* Document systems, processes, and client infrastructure
*Technical Skills & Experience*
*Essential:*
* 4+ years IT support experience (ideally within an MSP)
* Strong knowledge of Microsoft O365 & Azure AD
* Experience with Windows Server & Active Directory
* Solid networking knowledge (VLANs, VPNs, firewalls)
* Backup solutions & disaster recovery understanding
* Strong customer service skills and experience
* Competent team player and contributor
* Full UK driving licence
*Desirable:*
* Experience with RMM and PSA tools
* Knowledge of cybersecurity tools (EDR, MFA, email security)
* Microsoft certifications
*Personal Attributes:*
* Strong troubleshooting and analytical skills
* Ability to work independently and manage priorities
* Professional client-facing manner
* Mentoring mindset
* Proactive and solution-focused
Job Types: Full-time, Permanent
Pay: £30,000.00-£37,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
* Sick pay
Work Location: In person
Sprachkenntnisse
- English
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