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Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.
Job Overview We are seeking a Sales Support Representative to play a key role in assisting our Sales Representatives by managing lead lifecycles, resolving account issues, and ensuring a seamless customer experience from sale to installation. This is a hybrid role based in Daytona, Florida, with a combination of in-office and remote workdays. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service and operational support.
Responsibilities
Support Sales Representatives by managing inbound and outbound customer interactions related to scheduling, order status, and account inquiries
Process and track new service orders from initial sale through successful installation, ensuring accuracy in billing and customer records
Identify and resolve order discrepancies, serviceability conflicts, appointment issues, and mapping or pin inaccuracies in coordination with field teams
Assist in managing and updating the CRM system to maintain accurate lead and customer data
Conduct follow-up calls and communications with customers to confirm appointments, address concerns, and reduce cancellations and pre-install fallout
Collaborate with the Sales and Operations Manager to identify process improvement opportunities that increase efficiency and customer satisfaction
Support compliance with sales documentation procedures and data accuracy protocols
Assist with system transitions, software implementations, or integrations affecting sales operations as needed
Provide reporting and administrative support to the sales team as directed
Other duties as assigned
Required Skills / Abilities
Strong communication skills, both verbal and written, with a professional and customer-focused approach
Proficiency with computers and the ability to quickly learn new software systems and CRM platforms
Ability to multitask and manage competing priorities in a fast-paced environment
High attention to detail with a commitment to accuracy in data entry and order management
Strong organizational skills with the ability to follow through on tasks independently
Collaborative team player with a positive, problem-solving attitude
Education / Experience
High school diploma or GED required
Previous experience in customer service, sales support, or administrative roles preferred but not required
Experience working with CRM systems or order management platforms a plus
Physical Requirements
Ability to work in a standard office environment, including prolonged periods of sitting and working on a computer
This is a hybrid role requiring both in-office and remote workdays; a reliable high-speed internet connection and a quiet, dedicated workspace are required for remote work days
Benefits
Competitive hourly rate plus performance-based incentives
Company-paid premiums for medical, dental, and vision insurance for you and your dependents
Dynamic environment with diverse growth opportunities
Emphasis on learning and development to support career and personal growth
Work-life balance 120 hours paid time off (PTO) after 90-day probation period
40 hours of paid sick leave
6 major paid holidays off
401(k) plan with company match.
EOE Statement Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.
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Sprachkenntnisse
- English
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