IT Operations and Infrastructure Support Specialist

The IT Operations and Infrastructure Support Specialist is responsible for delivering high‑quality 1st and 2nd line technical support while safeguarding the integrity of sensitive healthcare data. You will manage and troubleshoot a diverse ecosystem of Microsoft 365 and Azure technologies, hardware, and network connectivity to ensure seamless business continuity. This role requires a proactive security mindset to maintain a robust security posture. You will balance technical expertise with strong communication, collaborating with internal users and external partners to ensure the environment and infrastructure are efficient, robust and secure.

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• Strong working knowledge of Microsoft 365, Azure, and related technologies including Intune, Conditional Access, and Entra ID.
  
• Ability to provide 1st and 2nd line support to all IT users to ensure reported problems are resolved as effectively and efficiently as possible.
  
• Minimum 3 years’ experience in a similar role.
  
• Familiarity with cybersecurity standards and frameworks (ISO 27001, NIST, OWASP).
  
• Troubleshoot hardware issues with Desktop PCs, Laptops, Tablets, and Local and MFP Printers.
  
• Troubleshoot telephone handset, mailbox and voicemail issues. Liaise with telephone support provider.
  
• Troubleshoot network connectivity issues.
  
• Installation and configuration of software applications and systems.
  
• Management of Video Conferencing software and equipment.
  
• Strong working knowledge of Windows 11 operating systems. xcfaprz
  
• Strong knowledge of Microsoft Office Suite – Word, Excel, Outlook, Teams, etc.
  
• Setup and reconfigure workstations which will include the manual handling of IT hardware.