Amazon Connect Engineer

My client is seeking an AWS Contact Centre Engineer with exposure to Amazon Connect technology to join their growing IT Infrastructure team. In this role, you will support a major government initiative, working within a dynamic global consultancy to deliver scalable, secure, and customer-focused cloud contact centre solutions.

As an Amazon Connect Implementation Engineer, you will be responsible for the design, deployment, configuration, and ongoing support of Amazon Connect cloud contact centre environments. You will collaborate closely with business stakeholders, solution architects, and development teams to build high-performing, reliable customer engagement platforms.

• Design and implement Amazon Connect solutions across voice, chat, and omnichannel environments.
• Configure call flows, IVR, contact routing, Lambda functions, and third-party integrations.
• Translate business requirements into functional, scalable Amazon Connect and AWS-based solutions.
• Configure and integrate AWS services including Lambda, Lex, S3, DynamoDB, CloudWatch, IAM, and API Gateway.
• Manage integrations with CRMs, WFM systems, analytics platforms, and other enterprise applications.
• Monitor system performance, troubleshoot technical issues, and implement optimisations.
• Produce and maintain technical documentation, SOPs, and knowledge articles.

• Strong knowledge of AWS services: Lambda, S3, IAM, CloudWatch, CloudFormation, DynamoDB, API Gateway, etc.
• Familiarity with DevOps/CI-CD tools (Git, CodePipeline, Jenkins or similar).
• Hands-on experience building Amazon Connect contact flows, queues, routing profiles, and prompts.
• Experience with Lex, Polly, CTI/CRM integrations, and SAML-based authentication.
• Understanding of contact centre operations and ITIL/ITSM frameworks.
• Strong communication and stakeholder management skills.
• AWS Certification (e.g., AWS Certified Solutions Architect – Associate/Professional).
• Degree or Diploma in Computer Science, Information Systems, or related field.
• Direct experience with Amazon Connect implementations is highly desirable.

• Additional AWS certifications (Cloud Practitioner, Solutions Architect, Developer).
• Exposure to large-scale enterprise or public sector environments.

Annual Bonus Scheme. Contributory Pension Scheme. Private Medical Insurance. Life Assurance & Long-Term Disability. Employee Assistance Programme. 22 days annual leave + 10 public holidays. Continuous Learning & Development opportunities. Lunch & Learn sessions. Additional perks such as company discounts, on-site parking, bike-to-work scheme, and access to extensive training and certification resources

Location: Letterkenny, Co. Donegal – Hybrid (2-3 days a week on site). Type: Permanent. xcfaprz Eligibility: Must be eligible to work in Ireland or the EU

For more information or to express interest, please contact David Coyle at or email .