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Mobile Crisis Manager
Detroit Wayne Integrated Health Network
- United States
- United States
Über
Detroit Wayne Integrated Health Network (DWIHN) serves over 100,000 individuals in Detroit and Wayne County, Michigan, focusing on mental health, developmental disabilities, and substance use disorders. The organization provides resources including treatment, recovery support, employment assistance, and housing services, with a 24-hour helpline to assist those in need. DWIHN emphasizes a person-centered approach to improve community well-being. Role Description
Mobile Crisis Manager - (Afternoon Shift: 3pm-11pm) (All managers work on a rotational on-call schedule for weekends and holidays) Under the general supervision of the Mobile Crisis Director, the Mobile Crisis Manager performs direct clinical services, including crisis intervention and de-escalation to individuals of all ages. The Mobile Crisis Manager also provides guidance, instruction, direction and leadership to the Mobile Clinician team to ensure high quality service. All Mobile Crisis managers are required to participate in the on-call rotation for weekend and holiday coverage. Principal Duties and Responsibilities
Collaborates with schools, law enforcement and other organizations. Performs indirect clinical services, including timely and complete case documentation following DWIHN policies and procedures; documents all crisis intervention activities in the electronic medical record to ensure accuracy of records and regulatory compliance. Provides follow-up services for persons served to assist in obtaining necessary services, coordinating with the Access Center or coordination with current outpatient. Maintains clinical documentation accurately and up to date, including assessments, progress notes, crisis/safety plans, and other required documentation. Ensures administrative paperwork is accurate and up to date, including staff activity logs, reports, attendance, mileage reports and case lists. Participates in agency and system staff meetings. Participates in community meetings. Assists individuals/families in developing natural supports to increase success in the community. Provides counseling, guidance, support, resources, and encouragement to individuals served so that they can learn to take responsibility for and actively participate in their own recovery. Provides on-call duties as needed, which include carrying a DWIHN-issued cell phone and responding to calls; assist with monthly mobile crisis scheduling and call-offs to ensure coverage on all shifts. Assists with resolving any issues with the mobile team as needed. In collaboration with the Mobile Crisis Director, oversee program improvement initiatives around evolving clinical utilization activities, including stabilization services and outpatient follow-up, development and implementation of protocols, and trainings. Assists with training both new and ongoing mobile crisis team members. Provides oversight and supervision to mobile crisis team clinicians and peer support staff; may supervise the work of department interns. Local travel is required and positions may require transporting persons served using work vehicles when safe/appropriate. Provides mobile crisis services in the community. Understands and adheres to DWIHN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies. Mobile Crisis operates 24/7, 365 days per year. Staff must have the ability to work various shifts. Performs related duties as assigned. Knowledge of DWIHN policies, procedures, and practices. Knowledge of the DWIHN provider network and community resources. Knowledge of the Michigan Mental Health Code. Knowledge of MDHHS policies, rules, regulations, and procedures. Knowledge of Federal policies, rules, regulations, and procedures as they relate to DWIHN. Knowledge of behavioral health and mental health principles and practices. Knowledge of the Michigan Medicaid Provider Manual. Knowledge of MWHIN. Knowledge of the LOCUS model. Knowledge of the clinical care process (screening, assessment, treatment planning, case management and continuing care). Knowledge of and ability to use screening and assessment tools for behavioral health services. Knowledge of the Adult continuum of care for all disability designations (I/DD, SMI, Co-Occurring Disorder). Knowledge of adult services; Outpatient, Co-occurring services, CM, ACT, Supported Employment and Med Drop. Knowledge of Integrated Care services for behavioral health patients. Knowledge of medical and behavioral health practices and terminology. Knowledge of compliance standards. Knowledge of Medical Necessity Criteria for Behavioral Health Services. Knowledge of SUD guidelines and licensing certifications. Knowledge of crisis training and experience in de-escalation, e.g., suicide prevention, development of crisis plans, trauma-informed care, etc. Supervisory skills. Assessment and evaluation skills. Interviewing skills. Organizational skills. Report writing skills. Interpersonal skills. Teamwork skills. Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgment/Reasoning ability Required Education
A Master’s Degree in Social Work, Psychology, Counseling, Human Services, or a related field. Behavioral Health Crisis Provider Training required by an MDHHS-approved entity. Required Experience
Two (2) years of clinical experience working in crisis-oriented services. And Team lead or supervisory experience. Required Licenses
A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD. (A limited license will be accepted). A Valid State of Michigan Driver’s License with a safe and acceptable driving record. Chauffeur’s license preferred. Working Conditions
Work is performed in an office setting. This position can work remotely with supervisory approval. This description is not intended to be a complete statement of job content; rather, to act as the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer
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Sprachkenntnisse
- English
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