Über
The System Administrator is responsible for the planning, implementation, administration, and support of both client-facing and internal IT systems. This role focuses on building, maintaining, and troubleshooting complex infrastructure environments while delivering exceptional technical support and customer service. This position works closely with customers as well as internal engineering, management, and sales teams to resolve system-related issues efficiently and effectively. The System Administrator serves as a technical escalation point for the Support team and is expected to approach problem-solving in a methodical, logical, and detail-oriented manner. The role also includes documentation of issues and solutions, participation in ongoing projects, and involvement in an on-call rotation. Supervisory Responsibilities
None
Key Responsibilities
Provide Level 3 / escalation support to customers and internal teams via phone and email.
Resolve escalated tickets in accordance with established performance metrics.
Serve as a technical subject matter expert for supported systems and service offerings.
Research, test, and develop solutions to recurring technical issues.
Troubleshoot complex infrastructure and system-related problems.
Document all support activity in the ticketing system.
Contribute to knowledge base documentation of issues and resolutions.
Participate in system, network, and infrastructure projects as assigned.
Take part in an on-call rotation schedule.
Required Skills & Abilities
Exceptional customer service and interpersonal skills, including the ability to manage challenging or high-pressure situations professionally.
Advanced troubleshooting, analytical, and problem-solving abilities.
Highly detail-oriented and organized.
Ability to quickly learn new systems and technologies.
Strong research skills with the ability to logically work through complex technical challenges.
Self-motivated with strong time management and prioritization skills.
Excellent written and verbal communication skills.
Education & Experience
Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent certifications and experience.
5+ years of advanced technical experience (not an entry-level position).
Prior experience in: Network administration
Network engineering and design
Virtualization technologies
Server deployment and maintenance
Strong understanding of: Citrix environments
Microsoft technologies
Virtualization platforms in enterprise networks
Active Directory (on-premises and Azure AD)
Group Policy
RDS/RDP
Windows desktop and server operating systems
Cloud hosting principles
Microsoft 365 configuration and administration
Printer configurations in remote virtual and on-prem environments
RMM platforms such as N-Able
IT security concepts and best practices
Must currently hold or be able to obtain within 6 months: Windows Server Hybrid Administrator Associate (AZ-104) and/or
Citrix CCA-V certification
Professional Attributes
Flexible, dependable, and capable of multitasking.
Demonstrates integrity, accountability, and ownership of responsibilities.
Meets agreed-upon deadlines and collaborates effectively with colleagues and customers.
Able to adapt to evolving technologies and business needs.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. com171
Sprachkenntnisse
- English
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