Customer Service Representative

Job Description

Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand (
The Customer Service Representative is responsible for providing every client with a wow experience. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:

• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily
• Very customer service-oriented, with the ability to drive sales
• Able to use down time effectively
• Enthusiastically greets all customers coming into the building
• Performs check in/check out and reservation procedures in the POS system
• Accepts