Patient Service Representative

Job Description

Patient Service Representative | The Plastic Surgery Group

Primary location: Rookwood | Travel to West Chester and Northern Kentucky as needed

Full-time preferred | Part-time considered

The Plastic Surgery Group is one of Cincinnati's premier plastic and aesthetic surgery practices, with three locations across the region. We're looking for a warm, organized, and people-first Patient Service Representative  to join our front office team.

The Plastic Surgery Group is looking for a Patient Service Representative  to support patients across multiple points of their visit experience. This is a rotating role that combines responsibilities from the front desk, check-out, and switchboard, so it is ideal for someone who enjoys variety, is comfortable on the phone, and takes pride in delivering excellent service.

What you’ll do

• Welcome patients and create a friendly, professional first impression
• Check patients in and out accurately and efficiently
• Collect paperwork, verify information, and scan documents
• Run eligibility and collect co-pays, balances, and procedure fees
• Schedule and reschedule appointments
• Answer incoming calls, check voicemail, route calls, and take messages
• Support daily office flow, including email, faxing, and follow-up tasks
• Help maintain a clean, organized, patient-ready front office
• Assist with end-of-day balancing and other administrative support as needed

What we’re looking for

• Customer service experience with a positive, can-do attitude
• Healthcare or medical office experience preferred
• Ability to handle upset or frustrated patients with professionalism and care
• Comfortable spending a good portion of the day on the phone
• Comfortable with technology; EMR experience is a plus
• Familiarity with HIPAA and patient privacy expectations is a plus
• Must be willing to occasionally cover our West Chester and Northern Kentucky locations

Schedule & Location

• Monday – Thursday: 8:30 AM – 5:00 PM
• Friday: 8:00 AM – 4:00 PM
• Primary location: Rookwood (Cincinnati, OH), but must be willing to travel to West Chester and Northern Kentucky when coverage is needed.
• Full-time is preferred, but part-time candidates will also be considered.

What We Offer (after 90 days)

We may not be a large hospital system, but we take care of our people — and we offer something a little more unique:

• Paid Time Off (PTO)
• Life Insurance
• $40/month skincare product allowance
• $100/month discount on aesthetic procedures
• Complimentary Botox, Dysport, and filler