Commercial Customer Service RepresentativeNorth Suburban Agencies • Minneapolis, Minnesota, United States
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Commercial Customer Service Representative
North Suburban Agencies
- Minneapolis, Minnesota, United States
- Minneapolis, Minnesota, United States
Über
Job Description
Benefits:
- 401(k) matching
- Flexible schedule
- Training & development
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
Position Overview:
As a Commercial Insurance Customer Service Representative , you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Responding promptly to customer inquiries via phone and email.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Able to learn computer functions
- Ability to work in a team environment
- Currently licensed applicants preferred
Sprachkenntnisse
- English
Hinweis für Nutzer
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